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The Art of the Customer Complaint
United Breaks Guitars
Categories: Airline, Video
Rating 3.00 out of 5

After a lot of squabbling with the airline, Dave Carroll takes matters into his own creative hands.  After his video gets traction on YouTube, the airline calls him back.  Reportedly Dave no longer feels like letting them ’make things right.’

See the video:

Dave’s YouTube reply to the airline’s offer: