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The Art of the Customer Complaint
Plymouth Neon

Rating 4.00 out of 5 Scott Furrow pens an entertaining letter to Chrysler regarding his experience with a Plymouth Neon.  SCOTT CLIFTON FURROWJanuary 21, 2000DaimlerChrysler Customer Relations Department 1000 Chrysler Drive Auburn Hills, Michigan 48326-2766 Dear Chrysler: I own a new Plymouth Neon. Actually, most of it is new. In five years, I’ve had to replace […]


Rating 4.00 out of 5 This proves that the art of writing clever complaint letters is not a recent phenomenon.  Some especially colorful language and timeless, world-class insults at the end ensure this letter’s place in the complaint letter hall of fame! Atlanta, Georgia September 13, 1970 Director Billing Department Shell Oil Company P.O. Box […]