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The Art of the Customer Complaint
Plymouth Neon

Rating 4.00 out of 5 Scott Furrow pens an entertaining letter to Chrysler regarding his experience with a Plymouth Neon.  SCOTT CLIFTON FURROWJanuary 21, 2000DaimlerChrysler Customer Relations Department 1000 Chrysler Drive Auburn Hills, Michigan 48326-2766 Dear Chrysler: I own a new Plymouth Neon. Actually, most of it is new. In five years, I’ve had to replace […]

Categories: Airline, Letter | 44,312 Comments
Continental Seat 29E

Rating 3.00 out of 5 A complaint to Continental about seat 29E and the treat for the senses that this particular seat on flight triple-eight held in store. View the complete handwritten note here:  seat29e Source: (also posted there is the airline’s official response to a snopes inquiry)


Rating 3.00 out of 5 Somewhat mean-spirited and containing PG-13 rated language, but nonethless a funny and creative letter to this UK cable provider. Dear Cretins, I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone. During this three-month period […]

Categories: Airline, Letter | 54,882 Comments
Virgin Atlantic Food

Rating 3.00 out of 5   Legitimate squabble or a matter of taste?  Some have asked whether this rant and Virgin’s relatively graceful handling of the situation (ultimately invited the writer to their kitchens to assist with menu planning) are a hoax.  Regardless, it proves the point that clever complaint letters and the power of the web […]

Travelpro Luggage

Rating 3.00 out of 5 After several attempts to get a response online and on the phone, this letter was submitted to the ‘Travel Story’ section of the Travelpro luggage website: My Travel Story: I travel a lot and wanted a bag that would survive.  I bought a Platinum 5 garments-to-go and took it to […]

Rearing Pigs

Rating 3.00 out of 5 Both clever and humorous, I suppose this could be considered a complaint letter although indirect and subtle.  But hey, it’s in the same spirit as the rest of the stuff on this blog, so give it a read: Rt Hon David Miliband MP Secretary of State, Department for Environment, Food and […]


Rating 4.00 out of 5 This proves that the art of writing clever complaint letters is not a recent phenomenon.  Some especially colorful language and timeless, world-class insults at the end ensure this letter’s place in the complaint letter hall of fame! Atlanta, Georgia September 13, 1970 Director Billing Department Shell Oil Company P.O. Box […]


Rating 3.00 out of 5 Unexpectedly venomous for a hygeine product, you can actually hear hormones boiling as you read this letter.  I’m tempted to comment further but experience tells me this is not a subject that I should pretend to know anything about. TO: MR. JAMES THATCHER BRAND MANAGER, PROCTER & GAMBLE  Dear Mr. Thatcher, […]