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The Art of the Customer Complaint
Categories: Airline, Video | 30,009 Comments
Dave Carroll

Rating 3.00 out of 5 After a lot of squabbling with the airline, Dave Carroll takes matters into his own creative hands.  After his video gets traction on YouTube, the airline calls him back.  Reportedly Dave no longer feels like letting them ’make things right.’ See the video: Dave’s YouTube reply to the airline’s offer:

Categories: Airline, Letter | 44,312 Comments
Continental Seat 29E

Rating 3.00 out of 5 A complaint to Continental about seat 29E and the treat for the senses that this particular seat on flight triple-eight held in store. View the complete handwritten note here:  seat29e Source: (also posted there is the airline’s official response to a snopes inquiry)

Categories: Airline, Letter | 54,882 Comments
Virgin Atlantic Food

Rating 3.00 out of 5   Legitimate squabble or a matter of taste?  Some have asked whether this rant and Virgin’s relatively graceful handling of the situation (ultimately invited the writer to their kitchens to assist with menu planning) are a hoax.  Regardless, it proves the point that clever complaint letters and the power of the web […]