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The Art of the Customer Complaint
Travelpro Luggage

Rating 3.00 out of 5 After several attempts to get a response online and on the phone, this letter was submitted to the ‘Travel Story’ section of the Travelpro luggage website: My Travel Story: I travel a lot and wanted a bag that would survive.  I bought a Platinum 5 garments-to-go and took it to […]


Rating 3.00 out of 5 Unexpectedly venomous for a hygeine product, you can actually hear hormones boiling as you read this letter.  I’m tempted to comment further but experience tells me this is not a subject that I should pretend to know anything about. TO: MR. JAMES THATCHER BRAND MANAGER, PROCTER & GAMBLE  Dear Mr. Thatcher, […]