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The Art of the Customer Complaint
Categories: Airline, Video | 30,010 Comments
Dave Carroll

Rating 3.00 out of 5 After a lot of squabbling with the airline, Dave Carroll takes matters into his own creative hands.  After his video gets traction on YouTube, the airline calls him back.  Reportedly Dave no longer feels like letting them ’make things right.’ See the video: Dave’s YouTube reply to the airline’s offer:

Hotel ppt

Rating 3.00 out of 5 A classic.  Several travelers squabble with hotel management and publicize their customer service experience using powerpoint. View the slideshow: More commentary and Q&A with the travelers available here:

Plymouth Neon

Rating 4.00 out of 5 Scott Furrow pens an entertaining letter to Chrysler regarding his experience with a Plymouth Neon.  SCOTT CLIFTON FURROWJanuary 21, 2000DaimlerChrysler Customer Relations Department 1000 Chrysler Drive Auburn Hills, Michigan 48326-2766 Dear Chrysler: I own a new Plymouth Neon. Actually, most of it is new. In five years, I’ve had to replace […]

Categories: Airline, Letter | 44,312 Comments
Continental Seat 29E

Rating 3.00 out of 5 A complaint to Continental about seat 29E and the treat for the senses that this particular seat on flight triple-eight held in store. View the complete handwritten note here:  seat29e Source: (also posted there is the airline’s official response to a snopes inquiry)


Rating 3.00 out of 5 Somewhat mean-spirited and containing PG-13 rated language, but nonethless a funny and creative letter to this UK cable provider. Dear Cretins, I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone. During this three-month period […]

Categories: Airline, Letter | 54,882 Comments
Virgin Atlantic Food

Rating 3.00 out of 5   Legitimate squabble or a matter of taste?  Some have asked whether this rant and Virgin’s relatively graceful handling of the situation (ultimately invited the writer to their kitchens to assist with menu planning) are a hoax.  Regardless, it proves the point that clever complaint letters and the power of the web […]

Travelpro Luggage

Rating 3.00 out of 5 After several attempts to get a response online and on the phone, this letter was submitted to the ‘Travel Story’ section of the Travelpro luggage website: My Travel Story: I travel a lot and wanted a bag that would survive.  I bought a Platinum 5 garments-to-go and took it to […]

Rearing Pigs

Rating 3.00 out of 5 Both clever and humorous, I suppose this could be considered a complaint letter although indirect and subtle.  But hey, it’s in the same spirit as the rest of the stuff on this blog, so give it a read: Rt Hon David Miliband MP Secretary of State, Department for Environment, Food and […]


Rating 4.00 out of 5 This proves that the art of writing clever complaint letters is not a recent phenomenon.  Some especially colorful language and timeless, world-class insults at the end ensure this letter’s place in the complaint letter hall of fame! Atlanta, Georgia September 13, 1970 Director Billing Department Shell Oil Company P.O. Box […]


Rating 3.00 out of 5 Unexpectedly venomous for a hygeine product, you can actually hear hormones boiling as you read this letter.  I’m tempted to comment further but experience tells me this is not a subject that I should pretend to know anything about. TO: MR. JAMES THATCHER BRAND MANAGER, PROCTER & GAMBLE  Dear Mr. Thatcher, […]